CONNECTION: The last but not the least important concern is the connection, the new product makes with the consumer. This connection or the bond between the user and the product builds up only when the user is satisfied with the product performance and begins to cherish it, which in turn creates a demand for the product. In fact it is the customer satisfaction that makes the winning product and completes the most important criterion for innovation. SEATX: To judge customer satisfaction, we decided to show our product to a few elderly people to test the usefulness and satisfaction of our product amongst our target consumer segment. Here's an excerpt from the interview of Mrs. Sita Devi (82) from Jodhpur, Rajasthan who was presented the sketches of the product and was explained the working of the product (translated to English for better reading experience): Q: What comments do you have on the usefulness of the device in solving the problem? A: I feel it majorly covers most aspects ...